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Privacy Policy

Privacy Policy for [Your App Name]

Last updated: [Date]

Introduction

IMEDIA DIGITAL SDN BHD (“we,” “our,” or “us”) operates the Studypal / Traypal / Getpal mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use certain features of the App
  • Contact us for support

This may include:

  • Name
  • Email address
  • Phone number
  • Profile information
  • Identity Card

1.2 Automatically Collected Information

When you use our App, we may automatically collect certain information, including:

Device Information:

  • Device type and model
  • Operating system version
  • Unique device identifiers
  • Mobile network information

Usage Data:

  • App features used
  • Time spent on the App
  • Crash reports and performance data
  • IP address

1.3 Information from Third Parties

We may receive information from:

  • Social media platforms
  • Analytics providers
  • Advertising partners

2. How We Use Your Information

We use the collected information for:

Service Delivery:

  • Provide, operate, and maintain the App
  • Process your transactions
  • Send you updates and notifications
  • Provide customer support

Improvement & Development:

  • Understand how users interact with our App
  • Develop new features and functionality
  • Conduct research and analytics
  • Fix bugs and improve performance

Communication:

  • Send you technical notices and updates
  • Respond to your inquiries
  • Send promotional communications (with your consent)

Security & Legal:

  • Detect and prevent fraud
  • Comply with legal obligations
  • Enforce our terms and conditions

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

Third-party vendors who perform services on our behalf:

  • Cloud hosting providers
  • Analytics services (e.g., Google Analytics, Firebase)
  • Payment processors
  • Customer support tools

3.2 Business Transfers

In connection with a merger, acquisition, or sale of assets

3.3 Legal Requirements

When required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent illegal activities
  • Protect user safety

3.4 With Your Consent

When you explicitly consent to sharing

We do NOT sell your personal information to third parties.

4. Third-Party Services

Our App may contain links to or integrate with third-party services:

Analytics:

  • Google Analytics
  • Firebase

Advertising:

  • [List any ad networks and their privacy policies]

Social Media:

  • [List platforms like Facebook, Google, etc.]

Payment Processing:

  • Senangpay

These third parties have their own privacy policies. We are not responsible for their practices.

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure servers and databases
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide you services
  • Required by law
  • Necessary for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within [specify timeframe, e.g., 30 days], except where required to retain it by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a transferable format
  • Objection: Object to certain processing activities
  • Restriction: Restrict how we process your data
  • Withdraw Consent: Withdraw consent at any time

7.2 How to Exercise Your Rights

To exercise these rights:

  • Email us at: imediamyy@gmail.com
  • Use in-app settings: [If applicable]
  • Contact us at: +60135538976

We will respond to your request within [30 days].

8. Children’s Privacy

Our App is not intended for children under [13/16] years of age. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately, and we will delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

We ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Privacy Shield frameworks (if applicable)
  • Other legally approved mechanisms

10. Your Choices

10.1 Account Information

You can update your account information through the App settings.

10.2 Location Data

You can disable location services through your device settings.

10.3 Push Notifications

You can opt out of push notifications in your device settings.

10.4 Marketing Communications

You can unsubscribe from promotional emails by:

  • Clicking the “unsubscribe” link in emails
  • Updating preferences in App settings
  • Contacting us directly

10.5 Cookies & Tracking

You can control cookies through your browser settings.

11. Do Not Track Signals

Some browsers have “Do Not Track” features. Our App [does/does not] currently respond to these signals.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising your rights

We do not sell personal information.

To exercise your rights, contact us at imediamyy@gmail.com.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR:

  • Legal basis for processing (consent, contract, legitimate interest)
  • Right to lodge a complaint with supervisory authority
  • Right to data portability
  • Right to object to processing

Our legal basis for processing includes:

  • Consent: When you provide explicit consent
  • Contract: To fulfill our contract with you
  • Legitimate Interest: For improving our services

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

  • Posting the new Privacy Policy in the App
  • Updating the “Last updated” date
  • Sending you an email notification (for material changes)
  • Displaying an in-app notification

Your continued use of the App after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: imediamyy@gmail.com
Address: Lot 3493, No. 13 2nd Floor, Jalan Piasau, Piasau Commercial, 98000 Miri, Sarawak
Phone: +6013-5538976
Website: https://imedia.my

16. Consent

By using our App, you consent to our Privacy Policy and agree to its terms.

IMEDIA DIGITAL SDN BHD
202501015519 (1616934-D)
17 JANUARY 2026